Return Policy

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Service Cancellation

Zarvaxenophie provides interior décor and styling services in Auckland, New Zealand. Due to the customized nature of our interior design services, cancellation and refund policies vary by service type. All refunds are processed in New Zealand Dollars (NZD).

Cancellation Terms for Interior Design Services

Service Type Cancellation Period Refund Policy
Interior Design Consultation 48 hours before Auckland appointment Full refund if cancelled within period
Full Interior Design Service 7 days after Auckland project start Partial refund based on interior design work completed
Home Styling Service 72 hours before Auckland service date Full refund if cancelled within period

Product Returns for Interior Design Items

For any furniture, accessories, decorative items, rugs, artwork, or materials purchased through Zarvaxenophie for your Auckland or New Zealand property:

  • Items must be returned in original condition within 14 days of delivery to our Auckland location at 8/15 Trugood Drive, East Tāmaki
  • Custom-made items, including bespoke furniture, made-to-order pieces, and custom interior design elements, are not eligible for return unless defective
  • Return shipping costs within Auckland and New Zealand are the responsibility of the customer
  • Refunds will be processed within 10 business days of receiving returned items at our Auckland office
  • Items damaged during return shipping are not eligible for refund
  • Interior design consultation fees and styling service fees are non-refundable once services have been provided

Design Revisions

We include a reasonable number of design revisions in our interior design service packages for Auckland clients. Additional revisions beyond the included amount may incur additional fees, which will be discussed and agreed upon before proceeding. Major changes to approved interior design concepts, color palettes, or material selections may require a new design phase and additional consultation fees.

Dispute Resolution

If you are not satisfied with our interior décor and styling services in Auckland, New Zealand, please contact us immediately at our East Tāmaki office. We are committed to resolving any issues related to your interior design project and will work with you to find a satisfactory solution. Disputes will be handled in accordance with New Zealand consumer protection laws and the Consumer Guarantees Act 1993.

Contact for Returns

To initiate a return or cancellation, please contact us at:

Zarvaxenophie
8/15 Trugood Drive, East Tāmaki
Auckland 2013, New Zealand
Phone: +6421823743
Email: info@zarvaxenophie.world

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